CXO Systems announced today the availability of solution application modules for outsourced service management and investment banking. Each of the applications is built on CXO System 3.2, a system that is optimized to support the unique visibility needs of executives and high-level business managers.
Forrester Research Vice President Laurie Orlov, in the December 2003 Forrester Research Report titled, Making Dashboards Actionable, outlined the compelling market need for operational intelligence dashboards that connected to processes they measure, linked to analytics, and frequently re-evaluated for relevance. She added recently, that dashboards are one of the hottest new software categories, and “just about everyone is starting to implement a dashboard project.” *
The newly announced customized solutions from CXO Systems address compelling real-time business visibility needs in investment banking and in the outsourced service management market.
Research & Sales (R&S) Dashboard for Investment Banking: Enables C-level department executives and global management teams to track, monitor and measure the performance of their research and tie it back to the company’s institutional sales activities. The R&S dashboard is unique in its ability to tie together disparate systems such as Customer Relationship Management (CRM); Financial Applications, and Excel Spreadsheets into a simple yet powerful solution for automating the sales and research process. Additionally, the R&S dashboard provides the ability to integrate with and link to third-party content providers such as Starmine; Thomson; and Standard and Poor’s to enable Research and Sales Managers to make better decisions based on new views of integrated information.
One of the world’s largest financial institutions has seen tremendous enhancement of visibility with CXO System 3.2 including improvements in charting and visualization, along with additional data slicing and alert and alarm capabilities. The delivery of the new system was accomplished in less than 10 weeks – integrating and assimilating data from multiple data sources, providing information-rich and personally configurable dashboards for its management team. The result is integrating the research and sales function by providing a one-touch dashboard application that shows how each analyst performed individually and in aggregate; and how the research function has helped drive the sales revenue for the firm.
Outsourced Service Management (OSM) Dashboard: Enables executives and managers at outsourcers and their clients to track, monitor and measure the performance of their outsourced service in real-time. CXO Systems helps outsourcers cost-efficiently meet the needs for internal service visibility – creating a solid competitive advantage by driving costs lower, boosting customer satisfaction, and greatly increasing customer acquisition and retention. .
A leading outsource service provider offers the CXO System dashboard to its customers – delivering real-time view into its IT Infrastructure services. Along with real-time alerts this leading outsourcer provides top-down visibility across services, integrating additional security and data manipulation views for customization – accounting for a significant increase in customer retention. The CXO System allows customers to now have a view into their OSP to monitor and measure their performance, SLA and overall delivery of services.
“With the release of 3.2 and our industry focus CXO Systems has clearly differentiated our approach to the dashboard market,” said Malcolm Frank, CEO and co-founder of CXO Systems. “We recognized that these industries had extremely high demand for an operational intelligence dashboard and have met the demand with application solutions organizations can deploy quickly and see significant and immediate return.”
CXO System 3.2 supports the new application modules, adding key features and functionality to its existing Web services-based dashboard, including instant alert modeling and event triggered notification. By building on its patent-pending CXO System for integrating and aggregating key business measures into composite business views that ensure visibility, CXO Systems continues to extend its market leadership position.
Key Features of the new CXO System 3.2 include:
Data Slicing and Information Visibility: Enhancements include a more robust, industry-leading, data slicer to provide users the ability to further drill-down into their metric-triggered alerts as well as overall operational data.
Agent Networking: Provides the ability for users to create private “Business Information Networks”(BIN) that enable users to configure their business intelligence network of key performance indicators, maximizing measurement and thus performance.
Virtual Data Warehousing: Through the use of Hypercubes, CXO enables users to store and maintain real-time data views of mission critical business information.
Alert Modeling and Triggering: CXO builds on its alert functionality and provides out of the box integration with IMLogic, for event triggered instant message notification.
“Earlier versions of our solution provided an infrastructure that supported real-time operational intelligence for executives,” said Alok Batra, CTO of CXO Systems. “Building on that infrastructure we now provide specific composite-based business dashboard applications for vertical markets that depend on up-to-the-minute information.”
CXO Systems is seeing the significant demand across the market and as a result, has experienced significant customer growth. Global 2000 organizations are quickly adopting CXO Systems customized out-of-the-box application solutions because they address specific visibility needs. CXO Systems reports five recent customer wins among the Global 2000. The wins include the world’s leading financial institutions, the government’s largest agency, a leading tobacco manufacturer and retailer among others.
* Laurie Orlov was quoted in the June 21, Mass High Tech article titled “Execs Keeping an Eye on Business Via Dashboards.”
About CXO Systems
CXO Systems is the leading software provider of business visibility systems and dashboards. By addressing specific composite based and cross-process business applications that are unique to senior managers, CXO Systems helps a large and growing client base make immediate decisions that impact bottom line business results. CXO Systems patent-pending Web Services agent based technology enables data from any data source to be routed and made sense of at 1/8 of the cost and time of traditional software and services providers. CXO Systems is headquartered in Waltham, Massachusetts with development centers in Sunnyvale, California, and Pune, India. For more information, please visit www.CXOSystems.com.
