OutStart, the leading provider of eKnowledge software solutions for learning and knowledge-sharing, today announced that Bersin & Associates, a research and advisory firm focused on enterprise learning, has recognized the company as an LMS leader and outperformer in several satisfaction areas within the corporate/mid-market category and also in the category for companies spending $100,000 or less annually on LMS operations
In the “2007 LMS Customer Satisfaction Study: An Industry Analysis of the Customer Experience with Learning Management Systems,” OutStart was rated an outperformer for out-of-the-box functionality, service and support, testing/assessment tools, and ability to understand and assist customers with business and training challenges and a leader for content development tools within the corporate /mid-market category. The study is based on survey results from 516 system administrators, training managers, and executives.
Among solutions costing less than $100,000 a year to operate and maintain, OutStart was the content development tools leader. The company was designated an outperformer, with customer satisfaction levels above the category average in the following areas:
- Provides all functionality needed out of the box
- Ease of use for learners
- Content integration
- Customer service
- Product / technical support
- Customer has adequate input to product direction
- Testing / assessment tools
- Content management
“OutStart is a company that enables departmental and mid-market buyers to select a solution that suits their needs today at low operating costs and supports their evolving needs while preserving investments,” said Josh Bersin, president and founder of Bersin & Associates.
“We are extremely pleased with the results of the Bersin study and thankful to our customers for participating and providing such positive feedback,” said Massood Zarrabian, CEO and president of OutStart. “The recognition from the report is directly in line with our LMS strategy – to provide comprehensive out-of the-box functionality including both ASP and enterprise options at an affordable price, that is easy to implement and manage and can scale to meet growing demands.”
About the LMS satisfaction study
2007 LMS Customer Satisfaction Study: An Industry Analysis of the Customer Experience with Learning Management Systems is an industry that evaluates a wide range of categories – product performance, customer service, technical support, and additional tools and capabilities – all from the customers’ perspective. The 2007 study covers offerings from 13 LMS vendors and analyzes more than 20 different measures of customer satisfaction.
The study was completely funded by Bersin & Associates and the information in the study is based solely on Bersin & Associates’ analysis of results; the only information in the study provided by vendors are estimates of LMS revenues.
About OutStart
OutStart software powers formal and on-demand learning, knowledge sharing and community/expert collaboration solutions that enable knowledge workers – employees, partners, and customers – to perform their roles far more efficiently and effectively. Customers like Empire BlueCross BlueShield, Steelcase, the U.S. Navy, Verizon Wireless and AgustaWestland rely on OutStart to increase individual and organizational performance, improve knowledge transfer and lower operating costs. Headquartered in Boston, Mass., OutStart has offices throughout the US and Europe and can be found on the Web at www.outstart.com
