Coradiant Introduces TrueSight AIM to Automate Web Application Problem Solving

Coradiant, Inc. today announced TrueSight AIM™ (Automated Incident Management), a product that transforms the IT Management of user experience on the web. An industry first, TrueSight AIM is specifically designed to detect and localize web problems for IT managers, utilizing information gathered from every web user visit. Coradiant’s proprietary Event Clustering Technology separates real issues from noisy web traffic and prioritizes the problems IT needs to remedy according to user and business value. Typically, web user complaints drive the escalation of problems that garner IT attention. But relying on user complaints is an inefficient and reactive approach to problem solving, resulting in lost revenues and frustrated online customers. TrueSight AIM’s Event Clustering Technology uses proprietary algorithms specifically designed for the bursty nature of web traffic, automatically sorting through all the traffic spikes and anomalies that are inherent in web transactions. Baselines are updated in real time, and problems are detected and prioritized in real time. Graphical representations clearly show, even to non-expert IT personnel, the exact time, severity, user impact, and source of the problems needing attention. “TrueSight AIM automatically narrows down problems and points us to exactly where to look for problems, rather than having to look at all the components of the traffic,” said Patrick Gardella, director of online architecture for Discovery Communications. “Not sure where a problem originates? TrueSight AIM quickly shows us where problems are and gives us all the detailed information that makes TrueSight so great.” “TrueSight AIM quickly helps us find issues that may hurt the online customer experience. TrueSight AIM automatically alerts us to issues, and tells us the severity of the impact,” said Brian Thompson, web operations manager, Moxie Interactive. “Automated problem detection, and the detailed drill-down that Coradiant provides shows us exactly what online customers are experiencing, and guides us to potential problems so we can take immediate action to fix it.” TrueSight AIM is a major innovation in the rapidly growing product category of End-User Experience Management, a key cornerstone for any organization that implements Application Performance Management (APM). Coradiant’s End-User Experience Management products provide IT Managers detailed knowledge of every individual web visit, enabling IT to efficiently manage infrastructure and provide the highest levels of service to online customers. TrueSight AIM is the first product that is able to intelligently assess web traffic, automatically detecting, localizing and categorizing web problems by type, duration, severity, and user impact. With TrueSight AIM, IT remains a step ahead, able to identify the root cause of problems and correct them before any significant user or business impact. “Even on very well-run sites, incidents that affect customers are common due to the high level of complexity of web applications. TrueSight AIM is the first product that provides automatic alerts of the most important web problems that are impacting web users and businesses.” said Ali Hedayati, senior vice president, Coradiant. “We expect TrueSight AIM to be a core product used by IT managers for web Applications Performance Management (APM).” Available today, TrueSight AIM is a turnkey, non-invasive hardware solution that can be fully deployed and providing new insights to your online service delivery within hours. Contact Coradiant at www.coradiant.com for more information. About Coradiant Coradiant is the leading provider of equipment used to manage, optimize and troubleshoot web applications. Coradiant’s award-winning TrueSight™ products use customer metrics gathered from each web user visit as their primary data source for IT management. Coradiant End-User Experience Management products are deployed in hundreds of leading organizations and Fortune 500 companies including software as a service (SaaS), e-commerce, entertainment, finance, insurance, healthcare, and education. Coradiant is headquartered in San Diego. For more information, please visit www.coradiant.com.