NessPRO Italy and Coradiant, Inc. announced that they have reached an agreement to distribute Coradiant TrueSight™ End-User Experience Management solutions in Italy. The TrueSight family of products are designed to enable IT users to better manage and troubleshoot web application problems. TrueSight provides a comprehensive range of intuitive reports on the service levels delivered to online customers for any web application.
NessPRO Italy will distribute Coradiant TrueSight in Italy and will provide complete professional services to assist organizations that deploy Coradiant products to maximize the reliability and performance of their mission critical web applications.
Coradiant TrueSight products are turnkey hardware appliance that can be installed without any changes to existing IT infrastructure. TrueSight captures and securely saves every piece of web activity from every individual user. Using this rich set of data, TrueSight is used to detect incidents that impact the end-user experience and can report on user service levels in real time. TrueSight provides comprehensive and detailed analytical reports on end-user service quality that can be used by stakeholders throughout the entire organization.
Coradiant TrueSight web application performance management and End-User Experience Management products provide a number of benefits including:
- Comprehensive incident management
- Availability and performance management
- Service level management and reporting
- Change management
- Capacity planning
“We’re excited to be working with Coradiant, and have chosen them for their strong TrueSight End-User Experience Management solution that solves a broad range of IT challenges. With Coradiant solutions, our clients can accurately monitor end-user experience and web application service level quality. For NessPRO Italy, the agreement with Coradiant TrueSight is strategic, because it strengthens our technology excellence in mission-critical web applications quality, performance and service level area,” said Emilio Cremonesi, Managing Director of NessPRO Italy.
“Coradiant has established itself as the leader in End-User Experience Management within North America. As we looked to expand internationally, we found NessPro to be a superior choice based on their capabilities, resources, and proven success in Italy,” said Ali Hedayati, Senior Vice President of Products and Business Development at Coradiant.
“IT Organizations must now manage beyond the technology and focus on how users interact with the technology,” said Massimo Fanton, Chief Operating Officer of NessPRO Italy. “This means that we must focus on business processes, transactions and users. Only by using this comprehensive approach will IT move toward a new era of management to obtain clarity on business priorities and business impact.”
NessPRO Italy is part of Ness Technologies’ software distribution line of business which represents best-of-breed enterprise software products and provides specialized professional services. With more than 25 years experience in the Italian IT infrastructure market, NessPRO Italy is distinguished in its ability to provide medium and large size companies access to the right specialized software technologies from a wide range of products created by independent software vendors. NessPRO Italy serves more than 250 customers representing all major Italian industry sectors, as well as important central government customers.
About Coradiant
Coradiant is the leading provider of equipment used to manage, optimize and troubleshoot web applications. Coradiant’s award-winning TrueSight products use customer metrics gathered from each web user visit as their primary data source for IT management. Coradiant End-User Experience Management products are deployed in hundreds of leading organizations and Fortune 500 companies including software as a service (SaaS), e-commerce, entertainment, finance, insurance, healthcare, and education. Coradiant is headquartered in San Diego with offices in Boston, Montreal and the Netherlands. For more information, please visit http://www.coradiant.com/.
About Ness Technologies
Ness Technologies (NASDAQ: NSTC) is a global provider of end-to-end IT services and solutions designed to help clients improve competitiveness and efficiency. Ness specializes in outsourcing and offshore, systems integration and application development, software and consulting, and quality assurance and training. With over 8,000 employees, Ness maintains operations in 18 countries, and partners with numerous software and hardware vendors worldwide.For more information about Ness Technologies, visit http://www.ness.com/.
