GlassHouse Technologies, a leading independent IT infrastructure consulting and services firm, today announced the continued expansion of its service operations center in Cary, North Carolina. The facility will now serve as the primary service operations center for GlassHouse Managed Services and Customer Support Services (CSS) clients worldwide. The expansion of the service operations center opens the door for additional jobs in the U.S. and the Research Triangle Park, NC area by bringing in GlassHouse Managed Services that was formerly housed overseas.
The addition of Managed Services staff to the Cary service operations center brings together two critical support service offerings under one roof. Since 2004, when GlassHouse launched its CSS offering, clients have been receiving best-in-class call center, field service and global logistics solutions. With convenient, cost-effective and superior customer support resources, GlassHouse’s pay-as-you-go model allows clients to use the modular services they need without excessive upfront costs and fees. This creates a flexible and scalable resource that grows with our clients.
“GlassHouse has provided us with top-of-the-line services that have helped us gain efficiency in our storage and backup environments.” said Todd Handel of The Swiss Colony, “The Company’s unbiased and knowledgeable guidance through the use of proven strategies and best practices has helped us formulate, implement, and operationalize a storage and backup strategy to support our business objectives.”
GlassHouse’s Managed Services supports clients with multiple technologies including: primary storage and replication, disk backup, SAN management, tape virtualization and de-duplication, database, security and virtualized server technologies. Clients can choose from a range of offerings from Cloud-based reporting and monitoring services to provide increased visibility into day-to-day operations, or select to have GlassHouse monitor and manage their entire storage, backup , virtualization, database and security infrastructure.
Handel added, “GlassHouse is an extension of our technology infrastructure organization providing the national coverage, technical expertise and service level agreements we need to support our customers. The addition of managed services to the GlassHouse service operations center in North Carolina delivers high quality by bringing together best in class support and managed services.”
“We are happy to provide additional opportunities in the United States by bringing our Managed Services staff to the Research Triangle Park region,” said Brian Ritchie, senior vice president at GlassHouse Technologies. “Our knowledgeable staff has worked tirelessly to support the needs of our clients by providing quality support services that align with the specific goals and business initiatives of each client.”
About GlassHouse
GlassHouse Technologies is a global provider of IT infrastructure services enabling organizations to consolidate, virtualize and manage their IT environments. GlassHouse delivers services through TransomSM, a unique delivery framework comprised of proprietary software tools, methodologies and domain expertise. We reduce costs, decrease risk and improve service levels by providing measurable results and vendor independent solutions. GlassHouse focuses on the storage/data protection, virtualization and data center markets.
About Customer Support Services
GlassHouse Customer Support Services (CSS) allow companies to outsource their technical support and customer support services. Our technical experts offer the flexibility to choose the support options that best fit an organizations needs. GlassHouse CSS offerings include call center support, worldwide field service, logistics storage and distribution support,
