Northgate HR, the leading HR, payroll, flexible benefits and pensions provider, has chosen New Wave Learning and OutStart to create and deliver blended learning to its 1800 customers. The new process, due to commence in April, will provide a win-win situation for customers and for Northgate HR. The business will receive additional revenue stream by adding a service that customers require as they want to learn about new systems and upgrades in a more time and cost-efficient way. The process also moves Northgate HR towards e-knowledge and full community collaboration.
Using OutStart SoftSim, Studio and Evolution LMS, Northgate HR will embed an e-learning platform that addresses 3 major areas of the training process; rapid content development, content storage and management plus training delivery. SoftSim delivers interactive simulations for engaging e-learning; Studio enables teams to create, collaborate, manage and deploy e-learning, while Evolution LMS manages all learning administration.
Sarah Walker, Head of Training Services at Northgate HR explains; ”We have a range of public and private sector customers that have bought Northgate HR’s solutions on the basis of the business benefits they bring to their organisation. It is important that customers can use our solutions confidently to realise these benefits, and remain up to date with legislative changes and continual improvements to the core product. We wanted to offer our customers a cost effective way of providing training for their users on an ongoing basis. Following a full review of the market we opted for a blended approach by offering our existing class room training and now online courses through our partnership with New Wave Learning and OutStart”.
New Wave Learning and OutStart will support three Northgate HR training consultants to develop the first upgrade course on OutStart software, due for release in April. To handle the new approach, Northgate HR will add a new online learning team next year to manage each of the different learning priorities, bringing together the ad hoc and formal training that customers receive. Online learning will also support Northgate’s EMEA partner accreditation processes.
Colin Terry, MD of New Wave Learning, comments, “Northgate HR’s immediate need is to provide more flexibility and choice for customers through e-learning, however, we painted a bigger picture for them which they completely identify with. We are using e-learning as a stepping stone to pave the way for Northgate HR’s communities to fully collaborate through e-knowledge.
“Customers, employees and partners will be able to use the new knowledge bank; where technology makes it possible for information to be captured from formal or ad hoc sources, say forums, emails, e-learning, training guides, presentations – and shared with every relevant audience”.
Peter Nicol, OutStart’s Managing Director, adds, “OutStart software is all about organisations efficiently and effectively capturing, managing, and sharing the knowledge with their employees, customers and partners. We believe that Northgate HR will achieve tremendous benefits in being able to more effectively build, manage, track and deploy their customer training. And they have selected an excellent partner in New Wave Learning to help them”.
For more information, contact New Wave Learning on www.newwavelearning.co.uk; or telephone the team on 0870 8501237.
About New Wave Learning
New Wave Learning specialises in the provision of informal learning solutions. Its product portfolio combined with expert consultancy and professional services enable organisations to develop and deliver solutions that provide ‘moment-of-need’ knowledge & information. www.newwavelearning.co.uk
About OutStart
OutStart software powers solutions that help make people more effective in a fraction of the time and cost. Unlike traditional training or knowledge management approaches that take too long, cost too much and fail to address the entire need, OutStart’s applications address the way people learn through a combination of formal training, knowledge sharing and expert collaboration that is available on-demand. Customers like Cisco Systems, ING, Sara Lee, Westland Helicopters and Unilever rely on OutStart to increase individual and organisational performance, improve knowledge transfer, and lower operating costs. Headquartered in Boston, Mass., OutStart has offices throughout the US and Europe and can be found on the Web at www.outstart.com.
About Northgate HR (www.northgate-is.com/hrs)
Northgate HR is the specialist HR and Payroll solutions division of Northgate Information Solutions.
With over 40 years’ experience, Northgate HR is one of the UK’s leading providers of HR, payroll, flexible benefits and pensions solutions to the public and private sector. A range of solutions can be delivered in-house, via an Application Service Provider (ASP) or outsourced to small and large organisations.
Headquartered in Hemel Hempstead, Northgate has 25 major offices across the UK with six further international offices. The company employs approximately 3,300 staff and has 2,500 large/medium customers and over 5,000 small/medium customers across the UK and Ireland.
Northgate Information Solutions plc is listed on the London Stock Exchange and included in the FTSE 250 index.
