OutStart, the leading provider of software solutions for learning and knowledge-sharing announced today that Technology Marketing Corporation (TMC ®)’s Customer Inter@ction Solutions ® magazine ( www.cismag.com ) has named OutStart Participate V2006 as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.
OutStart Participate offers a revolutionary solution to maximize the business value of enterprise knowledge. Combining a comprehensive self-service platform with expertise and community management, OutStart Participate enhances knowledge sharing and communication for organizations’ employees, partners and customers.
At work in leading Fortune 500 companies, OutStart Participate has proven effective at encouraging self-service adoption; reducing support call time and escalations, ensuring sales and service people have access to trustworthy information and shortening product development cycles. OutStart Participate serves as a trusted knowledge bank, enabling employees, customers and partners to find answers with flexible search and retrieval methods, and delivers real-time access to experts and discussion communities, providing easy escalation to ensure questions are answered 100% of the time.
“We are extremely pleased that Customer Inter@ction Solutions has selected OutStart Participate for this award,” said Massood Zarrabian, president and CEO of OutStart. “This honor further validates our dedication to providing OutStart customers with the industry’s leading eKnowledge solutions designed to help them empower their knowledge workers to achieve greater operational efficiency and effectiveness.”
“Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. OutStart has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™ and Global Call Center Outsourcing Summit™. TMC offers live and online certification programs through TMC University . TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details .
